CONSULTATION POLICY
This Privacy Policy applies to all personal information collected by Nourish with Dee (Dearne Lawson) via the website located at www.nourishwithdee.com.au.
What is "personal information"?
The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy. Examples of Personal Information I collect include: names, addresses, email addresses, and phone numbers.
What information do I collect?
Examples of Personal Information I collect include: names, addresses, email addresses, and phone numbers. This Personal Information is obtained in many ways including [correspondence, by telephone, by email, via my website www.nourishwithdee.com.au, via social media platforms, from media and publications, from other publicly available sources, from cookies] and from third parties. I don’t guarantee website links or policy of authorised third parties.
How I collect your personal information
I may collect personal information from you whenever you input such information into the website or any forms associated with Nourish with Dee. I also collect cookies from your computer which enable me to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from my use of cookies. When I collect Personal Information I will, where appropriate and where possible, explain to you why I am collecting the information and how I plan to use it.
Purpose of collection
The purpose for which I collect personal information is to provide you with the best service experience possible. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. By using my website, you consent to the receipt of direct marketing material. I will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from me. I do not use sensitive personal information in direct marketing activity. My direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinions about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by me only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some circumstances I may be provided with information by third parties. In such a case I will take reasonable steps to ensure that you are made aware of the information provided to me by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by me for a minimum of 7 years.
Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information I hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact me as set out below.
You may access the Personal Information I hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing.
In order to protect your Personal Information, I may require identification from you before releasing the requested information.
Complaint procedure
If you have a complaint concerning the manner in which I maintain the privacy of your personal information, please contact me as set out below. All complaints will be considered by Nourish with Dee and I may seek further information from you to clarify your concerns. If I agree that your complaint is well founded, I will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Policy Updates
This Policy may change from time to time and is available on my website.
How to contact me about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about my privacy practices, you can contact me through:
Nourish with Dee
0417 900 852
Cancellation/Reschedule
You may cancel or reschedule your appointment without charge at anytime 24 hours before your appointment.
Cancellations/Reschedules made within 24 hours of your appointment will be charged a $50 cancellation/reschedule fee.
Payments
All consultations booked online are paid at time of booking.